Overview

Our refund policy supports fairness and clarity while maintaining the integrity of our products. Because many items involve personal wear, certain categories may not be eligible for return. All policies are designed to respect customer needs while protecting product hygiene and condition.

Eligibility for Refunds

Items may be eligible for a refund if:

·         They are unused, unworn, and in original condition

·         Tags, packaging, and accessories remain intact

·         A return request is submitted within the stated window

Items not eligible include:

·         Worn or damaged items

·         Items with signs of use, scent, or residue

·         Accessories are deemed final sale

Return Window

Customers must request a return within 7 days of product delivery. Requests made after the window may not be accepted.

Proof of Purchase

A valid order number or receipt is required for all refund requests. Items returned without proof of purchase cannot be processed.

Return Approval Process

1.    Customer submits a return request through the contact page.

2.    The request is reviewed for eligibility.

3.    If approved, the customer receives return instructions.

4.    Items must be shipped back within 5 days of approval.

Condition Review

Returned items are inspected upon arrival.
A refund is issued only if the item passes inspection and meets hygiene standards.

Refund Method

Approved refunds are issued to the original payment method. Processing times vary based on banks and payment providers.

Shipping Costs

Return shipping costs are the responsibility of the customer unless an incorrect or defective item was sent.

Exchanges

Exchanges may be permitted for size issues when the requested item is in stock. If unavailable, a refund may be offered instead.

Non-Refundable Situations

Refunds cannot be issued if:

·         Items show wear

·         Packaging is missing

·         The hygiene seal (where applicable) is broken

·         The return is initiated after the allowed window